Hot Buttons: How To Resolve Conflict And Cool Everyone Down
Sybil Evans and Sherry Suib Cohen (Published by HarperCollins, 2000)
"Hot Buttons" offers good, practical advice for managing day-to-day conflict. The authors suggest readers use a five step approach to avoid triggering their own and others' emotional trigger points.
The benefit: By avoiding "hot buttons" we give ourselves and each other a chance to respond logically rather than viscerally, and approach conflict in a thoughtful way.
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